Managing frontline worker devices with Microsoft Intune is now simpler than ever. Whether you’re a seasoned pro or new to Intune, this blog series offers practical insights and solutions for deploying and managing rugged, shared, and specialized devices across industries like retail and healthcare. Unique :

From the Frontlines: Managing Frontline Worker Devices with Microsoft Intune
If you’ve been tasked with managing frontline worker (FLW) devices using Microsoft Intune, you’re in the right place. Whether you’re an Intune pro or just starting out, handling FLW devices is straightforward and flexible. Intune supports a wide range of devices—from rugged barcode scanners to shared iPads and wearables—making it a versatile tool for frontline management.
What’s New: A Dedicated Frontline Worker Blog Series
Dan Andersen, Principal PM Manager at Microsoft, introduces a fresh blog series focused exclusively on FLW device management. His team has helped over 1,800 enterprises onboard frontline devices with Intune, gaining deep insights into real-world challenges and solutions.
“We’ve worked with others like you to craft great FLW solutions.”
This series aims to share those solutions, tips, and best practices. Expect monthly posts that explore key FLW scenarios, device types, and management strategies. Instead of rehashing documentation, the blogs will link to detailed resources and keep the focus on practical success.
Major Updates: What to Expect in the Series
The blog series will cover a variety of frontline use cases, including healthcare and retail. Upcoming posts will dive into accelerating shared device experiences and delivering dedicated device setups for retail workers.
- February 28, 2025: Revolutionizing healthcare worker experience
- March 25, 2025: Accelerating retail worker shared device experience (Part One)
- April 23, 2025: Accelerating retail worker shared device experience (Part Two)
- May 28, 2025: Delivering great dedicated device experiences for retail workers
Follow the series on the Microsoft Intune Customer Success blog or keep an eye on the Intune Support Team’s X (formerly Twitter) account for updates.
Why Frontline Worker Management Matters
Frontline workers use diverse devices tailored to their specific tasks. Managing such a varied device fleet can be challenging. Intune’s flexibility allows IT admins to apply existing policies or customize new ones for these unique devices.
“Managing frontline worker devices in Intune is simple, and you can even leverage existing Intune policies you already configured.”
With Intune, organizations can ensure security, compliance, and productivity without complicating device management.
Key Takeaway
Microsoft’s new FLW-focused Intune blog series is a must-follow for IT pros managing frontline devices. It offers real-world insights, practical tips, and step-by-step guidance to make your FLW device management smooth and efficient.
So, grab your rugged Android tablet or barcode scanner, and get ready to optimize your frontline workforce with Intune!
From the Intune Customer Success articles