Addressing File Encryption Issues in Intune MAM Applications on Samsung SM-G990E Devices: Microsoft’s October Update Insight

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Microsoft has identified a file encryption issue causing MAM applications to become unresponsive on Samsung running the latest OS update. The issue is being addressed in the October (2310) release of the Intune Company Portal for .Bullet Points:

Intune MAM Applications Unresponsive on Samsung SM-G990E Devices: A Known Issue

Microsoft’s Intune Support Team recently identified an issue that’s causing Intune Mobile Application Management (MAM) applications to become unresponsive on Samsung SM-G990E devices. This problem is linked to a file encryption issue and is particularly affecting devices running the latest operating system (OS) updates, specifically G990EXXU7EWH7 and G990EXXS7EWI3.

What’s New?

Users attempting to open MAM protected apps on these devices may find that the app isn’t responding. This unresponsiveness is a significant concern for users relying on these applications for daily tasks.

“We recently identified a file encryption issue for apps protected by mobile application management (MAM) on Samsung SM-G990E devices that are running the latest operating system (OS) update.”

Major Updates

Microsoft is aware of the problem and is actively working on a solution. The tech giant plans to address this issue in the upcoming October (2310) release of the Intune Company Portal for Android, which will be version 5.0.6017.

“We’re working to address this issue in the October (2310) release of the Intune Company Portal for Android, which will be 5.0.6017.”

What’s Important to Know?

While this issue is inconvenient, it’s crucial to know that Microsoft is on top of the situation. In the meantime, users can keep an eye out for the October update, which should rectify the problem.

Stay tuned for more updates on this issue and ensure your devices are ready for the upcoming fix.

  • The issue affects Intune MAM applications on Samsung SM-G990E devices.
  • Devices running the latest OS update, specifically G990EXXU7EWH7 and G990EXXS7EWI3, are affected.
  • Users may notice MAM protected apps not responding on these devices.
  • Microsoft is working to address the issue.
  • The fix will be included in the October (2310) release of the Intune Company Portal for Android, version 5.0.6017.
  • From the Intune Customer Success articles



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