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For KPMG Canada’s Christine Andrew, Copilot isn’t just a …

by ailona•

Christine Andrew of KPMG Canada says Microsoft 365 Copilot reduces admin work, compresses planning and reporting, and frees executive time for strategic thinking, higher‑value client work and cross‑organization learning. Firmwide rollout ties adoption to goals, training and risk‑aligned governance.

KPMG Canada’s Christine Andrew reports a shift from time savings to higher-value outcomes with Microsoft 365 Copilot. She credits Copilot with reducing operational drag and enabling strategic focus across the firm.

Main feature/change and impact

Copilot compresses planning, reporting, and meeting follow-up through deep Microsoft 365 integration. That reduces routine administrative work and meeting overload. Executives reclaim hours previously spent on status updates and coordination. The result is more time for strategic thinking, risk assessment, and client advisory work. Firms can redeploy talent toward higher-impact tasks and measurable business outcomes.

Practical implications

Teams will need governance, training, and performance alignment to realize Copilot benefits. KPMG requires AI-related goals in performance management and tracks adoption weekly. Training programs teach responsible use and integrate ethics and risk controls. Operational processes must adapt to shifted workloads and new collaboration patterns. Measurement should focus on quality of outputs, client impact, and time reallocated to strategic work.
“There is a productivity play there, but I think the real advantage is being able to reallocate the time to more strategic activity and higher value activity,” she says. “Copilot doesn’t shorten your workday. It changes what you do with it.”
Andrew’s experience implies clear next steps for organizations adopting Copilot. Implement governance, embed training, and set measurable AI goals immediately. Monitor adoption and adjust processes to capture strategic value.

Key points from the article:

  • Copilot reduces repetitive administrative tasks across executives.
  • Planning and reporting processes are significantly compressed.
  • Saved time is reallocated to strategic, high‑value work.
  • Firmwide deployment includes training and performance goals.
  • Integration supports responsible use within existing risk controls.

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