Microsoft 365 Copilot Chat is set to revolutionize business processes by integrating AI-driven agents from Copilot Studio directly into workplace communication. This innovation empowers employees across various roles to utilize AI for enhanced productivity. With flexible billing options based on message usage, organizations can adopt these intelligent agents seamlessly.

Unlocking the Future: Microsoft 365 Copilot Chat Enhancements
Microsoft is taking AI integration to the next level with its latest updates to Microsoft 365 Copilot Chat. This tool is designed to empower employees across various sectors, from customer service to marketing. Let’s dive into what’s new and what you need to know.
What’s New in Copilot Chat?
One of the most exciting features is the introduction of agents created in the Microsoft Copilot Studio. These agents can now be accessed directly through Copilot Chat, making it easier for organizations to streamline their business processes.
“Our ambition is to empower every employee with a Copilot and transform every business process with agents.”
This means that your entire workforce can leverage AI capabilities to improve efficiency and productivity. Agents can answer queries, automate tasks, and even handle complex workflows, all in real-time.
Major Updates: Features and Pricing
Microsoft has categorized agent features into five groups, introducing three new ones. The cost structure is based on message usage:
- Web Grounded Answers: New feature costing 0 messages.
- Classic Answers: Charges 1 message per response.
- Generative Answers: Costs 2 messages, offering dynamic responses.
- Tenant Graph Grounding: 30 messages for knowledge retrieval.
- Autonomous Actions: 25 messages per action, available in paid preview.
For organizations, this means a pay-as-you-go model. You can purchase messages through Azure for $0.01/message or opt for pre-paid packs.
What’s Important to Know
Understanding how to manage agent costs is crucial. Admins can monitor usage and allocate message capacity through the Microsoft Power Platform admin center. This ensures that organizations can maintain control over their AI expenditures.
“We recognize how critical it is to provide you with appropriate governance tools to manage agent costs within your organization.”
With these updates, Microsoft 365 Copilot Chat is set to revolutionize how businesses operate, making AI accessible and manageable for all employees. Are you ready to embrace the future of work?
From the Microsoft 365 Blog