MS Ai Insider

Transforming Communication: How Microsoft 365 Copilot Enhances Productivity in Teams Phone

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ailona

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October 17, 2024

Microsoft 365 Copilot is revolutionizing communication in Teams Phone by enhancing productivity and collaboration. It assists users during calls by summarizing conversations, managing customer inquiries, and organizing project details. Copilot’s capabilities extend beyond calls, providing support for follow-ups and brainstorming sessions, ultimately streamlining workflows.2. *:

Transforming Communication with Microsoft 365 Copilot

Microsoft 365 Copilot is revolutionizing how we communicate in Teams Phone. This powerful tool enhances productivity and streamlines collaboration.

What’s New?

Copilot now integrates seamlessly with Teams Phone, supporting both VOIP and PSTN calls. This means users can leverage its capabilities regardless of how they connect. As noted, “It’s definitely changed the way I work and helped me be more productive with less effort.”

Major Updates

One of the standout features is Copilot’s ability to generate conversation summaries during calls. This function ensures you stay focused and organized, even amidst a flurry of questions from customers. Additionally, it facilitates smooth transitions when transferring calls to colleagues by summarizing unresolved questions and previous discussions.

“Copilot can help you stay focused and make sure you’re on top of what’s been discussed by generating a summary of the conversation so far.”

What’s Important to Know?

Copilot’s functionality extends beyond the call itself. Users can retrieve information from past conversations effortlessly. For instance, if you need to recall feedback from a previous meeting, simply ask Copilot to summarize the key points. It will provide a detailed list with citations linked to the transcript.

Moreover, project planning becomes a breeze with Copilot. It can generate action item lists and track deadlines based on discussions held during calls. This feature helps teams stay organized and accountable.

Unlimited Ideas for Brainstorming

When brainstorming, Copilot can suggest new ideas based on the conversation context. For example, if you’re planning an event, it can generate a bullet-point list of potential workstreams and tasks. This kind of assistance can spark creativity and enhance collaborative efforts.

Additional Prompts to Try

Users can maximize Copilot’s potential with a variety of prompts. During calls, consider asking:

“Copilot, can you help us brainstorm some ideas for our next steps on this project?”
“Copilot, can you provide a quick summary of the challenges we’ve identified?”

After calls, prompts like “Create a workback schedule based on the deadlines we discussed” can streamline follow-ups.

In conclusion, Microsoft 365 Copilot is not just a tool; it’s a game-changer for enhancing communication and collaboration in Teams Phone.

Copilot integrates seamlessly with both VOIP and PTSN calls in Teams Phone.

It generates summaries of conversations to keep users informed during calls.

Copilot helps transfer customer calls by compiling unresolved questions for colleagues.

After calls, it can retrieve specific feedback and action items from past conversations.

Users can brainstorm new ideas with Copilot, enhancing collaborative efforts in project planning.

From the Microsoft Teams Blog