**** Microsoft announces the 2024 Release Wave 2 for Dynamics 365 & Power Platform, featuring AI enhancements and Copilot technologies to boost productivity and streamline operations from October 2024 to March 2025.-
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Unveiling the Future: Microsoft’s 2024 Release Wave 2
On July 16, 2024, the tech giant Microsoft announced the highly anticipated plans for the 2024 Release Wave 2 of Microsoft Dynamics 365 and Microsoft Power Platform. This release is packed with new features aimed at enhancing customer understanding and improving the user experience.
What’s New?
The latest release is set to revolutionize business operations with advanced AI and Microsoft Copilot technologies. These innovations promise to boost user productivity and streamline operations across various business applications.
“This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience.”
Major Updates to Look Forward To
From October 2024 to March 2025, users can expect a slew of enhancements. These include AI-driven sales insights, customer service improvements, predictive analytics in supply chain management, and autonomous financial processes.
Highlights from Dynamics 365
Dynamics 365 Sales and Microsoft Copilot for Sales are set to receive significant updates. These enhancements aim to boost sales through data intelligence and user-friendly experiences. Additionally, Dynamics 365 Customer Service will see new copilot capabilities to make agents’ work more efficient.
“…focused on including natural language copilot for summarizing information, creating a new full-screen Copilot Home with curated insights and role-specific actions, and using AI-powered insights to find leads.”
What’s Important to Know
The 2024 Release Wave 2 emphasizes the use of generative AI capabilities to enrich Microsoft 365 capabilities with sales-specific workflows, data, and actions. This includes deepening the integration into Copilot in Microsoft 365 and leveraging natural language capabilities for data-related inquiries.
Enhancing Customer Service
Microsoft Dynamics 365 Customer Service will introduce new features such as proactive prompting, secure access to data from external systems with plugins, email enhancements, and AI-infused routing. These updates are designed to empower agents to work more efficiently.
As we approach the release dates, the anticipation for how these updates will transform the digital landscape is palpable. Microsoft’s commitment to driving digital transformation is clear, and the 2024 Release Wave 2 is poised to be a game-changer for businesses worldwide.
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