Microsoft’s Dominance in Unified Communications as a Service: A 5-Year Streak in Gartner’s Magic Quadrant

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Microsoft has been recognized as a Leader in the 2023 Gartner® Quadrant™ for Communications as a (UCaaS) for the fifth consecutive year. The company was especially praised for its ability to execute and its vision completeness. This recognition reflects Microsoft’s continued investment in UCaaS and Teams, which offers telephony, meetings, and messaging services.

Microsoft Tops 2023 Gartner® Magic Quadrant™ for UCaaS

Microsoft has once again been recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). This marks the fifth consecutive year of this prestigious recognition.

Microsoft’s Position in the Quadrant

Notably, Microsoft has been placed highest on the ability to execute axis and furthest on the completeness of vision axis. This is a testament to their relentless commitment to innovation and excellence in the UCaaS space.

“We are honored to announce that Gartner® has recognized Microsoft as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS)—this is the fifth consecutive year we’ve received this recognition.”

Microsoft Teams: A Game Changer

The report evaluates Microsoft for Microsoft Teams, which offers telephony, meetings, and messaging. Over the past year, Microsoft has shipped more than 635 new capabilities into Teams, including significant innovations in chat and collaboration, meetings and calling, apps and workflow, and admin and security.

Teams Premium: The Smart Place to Work

Microsoft Teams aims to be your smart place to work, where people can achieve more together. To this end, Microsoft introduced Teams Premium, a service that brings together advanced capabilities across Teams to help business leaders adapt to a new way of work.

“The vision of Microsoft Teams is to be your smart place to work, where people can achieve more together.”

Teams Premium: A New Standard in Collaboration

Teams Premium has quickly become essential to daily work, with more than 10,000 customers in the first eight months. It provides several built-in and automated AI capabilities, specific to Teams, that streamline how users can harness the power of AI to optimize their collaboration and meeting experience.

Intelligent Productivity with Teams Premium

Teams Premium offers generative AI capabilities that help you save time and effort on routine tasks, allowing you to focus on higher value work. With features like intelligent recap, AI-generated notes, chapters and topics, and personalized timeline and speaker markers, Teams Premium is revolutionizing the way we work.

  • Microsoft has been named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service.
  • This is the fifth consecutive year Microsoft has received this recognition.
  • Microsoft was specifically lauded for its ability to execute and completeness of vision.
  • The report evaluates Microsoft for Microsoft Teams, which provides telephony, meetings, and messaging services.
  • Microsoft has introduced over 635 new capabilities into Teams over the past year, including significant innovations in chat and collaboration, meetings and calling, apps and workflow, and admin and security.
  • From the Microsoft 365 Blog



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