Revolutionizing Patient Care: How Microsoft and Mercy are Utilizing Generative AI and Digital Technologies in Healthcare

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Microsoft and Mercy are partnering to revolutionize care using generative AI and other technologies. The collaboration aims to provide clinicians with more time for patient care and enhance the patient experience by leveraging advanced digital technologies.

Microsoft and Mercy’s AI-Driven Collaboration for Enhanced Patient Care

Microsoft Corp. and Mercy are teaming up to revolutionize patient care with generative AI and other digital technologies. This long-term collaboration aims to provide clinicians with more time for patient care and enhance the overall patient experience.

What’s New: Generative AI in Healthcare

With the advent of generative AI, this collaboration marks a significant shift in healthcare. The technology will help address some of the most pressing challenges in the industry, create efficiency, and transform care.

“With the latest advances in generative AI, this moment marks a true phase change where emerging capabilities can help health care organizations address some of their most pressing challenges, create needed efficiency and transform care,” – Peter Lee, corporate vice president of research and incubations at Microsoft.

Major Updates: Empowering Patients and Clinicians

Mercy plans to use Microsoft Azure OpenAI Service to enhance care in several innovative ways. Patients will be empowered with better understanding of their lab results and engage in more informed health discussions with their providers.

Generative AI will also be applied in patient call handling for tasks like scheduling appointments. The AI solution will provide recommendations for additional follow-up actions, reducing the need for multiple calls.

Chatbot for Co-workers

A chatbot will assist Mercy co-workers in quickly finding important information about policies, procedures, and HR-related queries. This will enable them to spend more time on patient care.

“Because of all the investments we have made together with Microsoft in the past few years, including the use of Microsoft’s secure cloud, we are better positioned to perform real-time clinical decision-making that ultimately improves patient care,” – Joe Kelly, Mercy’s executive vice president of transformation and business development officer.

What’s Important: Predictive, Proactive and Personalized Care

With Microsoft as Mercy’s preferred for innovation, they are exploring over four dozen uses of AI. Multiple new AI use cases are set to launch by mid-next year, aiming to transform care and experiences for both patients and co-workers.

  • Microsoft and Mercy’s collaboration is focused on using generative AI to transform healthcare.
  • The partnership aims to free up more time for physicians, nurses, and other healthcare providers to focus on patient care.
  • Mercy plans to utilize Microsoft Azure OpenAI Service to improve patient care in several ways, including AI-assisted communication and scheduling appointments.
  • The AI solution will also provide recommendations for follow-up actions, reducing the need for additional patient calls.
  • A chatbot will assist Mercy co-workers in quickly finding information about policies, procedures, and HR-related queries, allowing them to dedicate more time to patient care.
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