Lumen Technologies is collaborating with Microsoft to deploy Microsoft 365 Copilot, aiming to boost employee efficiency and customer relations. The AI tool is currently in beta testing and has already shown promising results in enhancing productivity and automating tasks.
Lumen Technologies Leverages Microsoft 365 Copilot to Boost Efficiency and Customer Relations
A New Era of Enhanced Productivity
Lumen Technologies, a multinational tech giant, is joining forces with Microsoft to deploy Microsoft 365 Copilot, a tool designed to empower its workforce of approximately 30,000 employees. As part of the Early Access Program (EAP), Lumen is beta-testing this innovative tool, with promising early signs of increased efficiency and growth.
“We are thrilled to be leading the early deployment of Microsoft 365 Copilot at Lumen Technologies,” said Kate Johnson, president and CEO, Lumen Technologies Inc. “Giving our workforce the digital tools they need to deliver dramatically improved customer experiences with greater ease is an essential part of our company transformation.”
Disrupting the Telecommunications Industry
Microsoft 365 Copilot has the potential to disrupt the telecommunications industry by providing employees with a tool that enhances creativity, productivity, and skills. By automating mundane tasks and providing powerful tools for data analysis and decision-making, it significantly improves employee productivity.
Key Features
With features such as meeting summaries in Microsoft Teams and Copilot enhancements across Outlook, PowerPoint, and other Microsoft 365 apps, employees can regain valuable time to focus on strategic priorities.
Enhancing Customer Service and Experience
Customer service teams at Lumen are using Copilot to surface relevant policies, summarize tickets, or easily access step-by-step repair instructions from manuals. Sales and customer experience teams are using Copilot to add depth and context to customer communications and summarize actions and next steps.
“Microsoft 365 Copilot has the power to revolutionize the way we work, enabling people to focus on what truly matters and drive their organizations forward,” said Deb Cupp, president, Americas Microsoft.
Pioneering the Future of Telecommunications
As a pioneer in the telecommunications industry, Lumen is among the first companies to start working with Microsoft 365 Copilot as one of the EAP adopters. This tool combines the power of large language models (LLMs) with data in the Microsoft Graph to turn words into a powerful productivity tool.
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