Microsoft is set to extend its Remote Help feature to Android, with a public preview launching this month. The feature, part of the Microsoft Intune Suite, aims to provide remote assistance to frontline workers using Android Enterprise Dedicated devices in challenging environments.
Microsoft’s Remote Help for Android Soon to be Available in Public Preview
Microsoft is set to extend its Remote Help feature to Android and macOS, with the public preview for Android launching this month. This exciting update aims to provide remote assistance for Android Enterprise Dedicated devices, focusing on frontline workers.
What’s New?
The Microsoft Intune Suite, announced in March, includes enhancements to Remote Help. The upcoming update will extend this feature to Android and macOS, with Android being the first to be previewed publicly.
Major Updates
The major update is the extension of Remote Help to Android. This feature will enable remote assistance for Android Enterprise Dedicated devices, particularly for frontline workers who often face technical issues in complex and challenging environments.
“Frontline workers often work in complex and challenging environments where they may encounter technical issues requiring immediate attention. In these situations, access to remote assistance can be critical to ensuring that operations run smoothly.”
Why is this Important?
This update is crucial as it provides immediate technical assistance to frontline workers, ensuring smooth operations. By extending Remote Help to Android, Microsoft is making its support more accessible and efficient.
Key Takeaways
Microsoft’s Remote Help is coming to Android and macOS, with the public preview for Android launching this month. This feature will provide critical remote assistance to frontline workers, ensuring smooth operations in complex environments.
“Our plans include extending Remote Help to Android and macOS. We’re pleased to announce that Remote Help will come to Android in public preview this month with a focus on enabling remote assistance of Android Enterprise Dedicated devices for frontline workers.”
Stay tuned for more updates on this exciting development from Microsoft.
From the Microsoft Intune Blog
