Microsoft is leveraging next-gen AI to enhance productivity among Fortune 500 frontline workers. Amidst labor and supply chain shortages, digital tools are helping to ease the burden of repetitive tasks and resource constraints. Over 60% of Fortune 500 companies use Microsoft 365 to empower these workers, with 65% of frontline workers optimistic about AI’s role in their jobs.

Microsoft Boosts Fortune 500 Frontline Productivity with Next-Gen AI

In the face of labor and supply chain shortages, frontline workers are under immense pressure to carry more work. Microsoft is stepping up to the plate with innovative solutions to help these essential workers thrive.

What’s New: AI-Powered Tools

Microsoft is introducing new tools and integrations that bring the power of next-generation AI to the frontline. These innovations aim to improve efficiency, enhance customer experiences, and enable faster decision making.

“Investment in technology that enables frontline workers to thrive is a huge opportunity for business leaders – one that will drive positive outcomes for employees, customers, and the bottom line if solved correctly.”

Intelligent Operations

Microsoft is infusing productivity applications with robust data and intelligence to streamline the frontline experience and drive efficiency with operations. This includes Dynamics 365 Field Service with Outlook and Microsoft Teams integrations.

Effortless Communication

Frontline service managers can use Copilot in Dynamics 365 to streamline work order creation, optimize technician scheduling, and generate draft responses to customer messages without switching apps.

Trusted Experiences

The Dynamics 365 Field Service app in Microsoft Teams will enable frontline technicians to access key work order functionality in their flow of work.

“Over 60% of the Fortune 500 use Microsoft 365 to empower frontline workers.”

Microsoft’s commitment to investing in innovative solutions is clear. With AI transforming productivity across most segments of the workforce, it’s an exciting time for frontline workers.

Microsoft is investing in innovative solutions to assist frontline workers.

65% of frontline workers believe AI will be beneficial in their jobs.

New tools and integrations are being introduced, focusing on intelligent operations, effortless communication, and trusted experiences.

Copilot in Dynamics 365 Field Service with Outlook and Microsoft Teams integrations aims to streamline work order creation and optimize technician scheduling.

Dynamics 365 Field Service app in Microsoft Teams will enable frontline technicians to access key work order functionality in their workflow.

From the The Official Microsoft Blog

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