ISVs are leveraging Microsoft Teams to help their customers retain business by creating unique experiences. Through the use of bots, video conferencing, and other features, ISVs are able to provide a personalized customer experience that helps them stand out from the competition.

ISV’s and Customer Retention

ISV’s (Independent Software Vendors) are driving customer retention by enabling unique experiences in Microsoft Teams. ISV’s are creating apps that enable customers to create custom experiences and integrate with existing solutions. ISV’s are also providing customer support and training on how to use their apps to create a better customer experience.

Unique Experiences in Teams

ISV’s are creating apps that enable customers to create custom experiences and integrate with existing solutions. With these apps, customers can customize their experience in Teams, such as creating a custom tab, adding a bot, or integrating with an existing system. These apps also enable customers to access data from other systems, such as Salesforce or Dynamics 365, and use it within Teams.

Customer Support & Training

ISV’s are providing customer support and training on how to use their apps to create a better customer experience. This includes providing guidance on how to use the app, as well as troubleshooting any issues that may arise. ISV’s are also providing training on how to use the app, so customers can get the most out of their experience.

“ISV’s are creating apps that enable customers to create custom experiences and integrate with existing solutions”

ISV’s are helping customers create unique experiences in Teams and providing support and training to ensure a successful experience. With these apps, customers can customize their experience in Teams and access data from other systems. ISV’s are also providing customer support and training to ensure customers can get the most out of their experience.

Key points from the article:

ISVs are using bots to provide automated customer service and support.

Video conferencing is being used to provide personalized customer experiences.

Microsoft Teams is enabling ISVs to create unique experiences for their customers.

ISVs are able to leverage Teams to create a competitive advantage in customer retention.

The use of Teams is helping ISVs to provide a more efficient and cost-effective customer experience.

From the Microsoft Teams Blog

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