Accelerate Secure IT Support with Intune’s Remote Help Enhancements

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Microsoft has released new features to help IT admins quickly and securely provide remote help to their users. These features include the ability to quickly connect to a user’s device, the ability to view and control a user’s device, and the ability to chat users.

Remote Help Enhancements: Speed and Ease IT

Microsoft Intune is introducing new remote help enhancements that provide IT admins with the speed and ease they need to securely support remote users. The new features include the ability to remotely access a user’s device from the Intune console, view the device’s screen, and take control of the device.

Remote Access

The new remote access feature allows IT admins to remotely access a user’s device from the Intune console. This feature allows IT admins to view the device’s screen, take control of the device, and perform troubleshooting tasks.

Remote Control

The new remote control feature allows IT admins to take control of a user’s device from the Intune console. This feature allows IT admins to remotely control the device, perform troubleshooting tasks, and install applications.

Improved Performance

The new remote help enhancements also include improved performance. The remote access and remote control features are now faster and more reliable, making it easier for IT admins to quickly and securely support remote users.
“We’re excited to introduce these new remote help enhancements to make it easier for IT admins to securely support remote users.” – Microsoft Intune
The new remote help enhancements from Microsoft Intune provide IT admins with the speed and ease they need to securely support remote users. The new features include the ability to remotely access a user’s device from the Intune console, view the device’s screen, and take control of the device. The remote access and remote control features are now faster and more reliable, making it easier for IT admins to quickly and securely support remote users.

Key points from the article:

  • Quickly connect to user’s device
  • View and control user’s device
  • Chat with users
  • Secure IT support
  • Enhanced remote help
  • Remote Help, Quick Connect, Secure IT Support

    From the Microsoft Intune Blog



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